The Stationers Guild

As a stationer, I am frequently asked whether engraved stationery is worth the extra money.  Certainly, there are less expensive alternatives and Guild stationers are sensitive to the budget constraints of their clients.   The politically correct answer is that one should evaluate the cost/benefit relationship to reach the proper decision for each person’s circumstances.  With the elections thankfully over, I think we can dispense with “political correctness” and, perhaps, ruffle a few feathers.

There is no question engraved stationery is significantly more distinguished than comparable stationery printed in thermographic inks or flat-printed (lithography).  One needs only to glance at a color palette at your local stationer to see the significant differences in the end result of using the same color ink on the same paper but employing a different printing process.  Engraved ink colors are opaque and the color  “true” when compared to alternative printing processes.

I realize that you can get 250 or more business cards printed at your local print shop or online for around $25.  While the paper stock may be a bit flimsy, the colors not as sharp, the font styles limited and the alignment questionable, the price seems right to many business people.  Most will argue that the objective is “to get my contact information out there:  It is what I do and who I represent that is important.  If the business card is cheap so much the better.”

While one can hardly argue with the need to keep business costs down, is this a false sense of economy?  I certainly think so.  Business cards, like good manners and proper dress say a lot about people.  If you a 30 second window to make an impression, you would like to so in style.   A well-designed business card on heavy stock paper will certainly give you a leg-up over 90% of your potential competition to make that positive first impression.  I find it surprising that small and medium size businesses spend thousands of dollars on attractive websites, logos and advertising yet skimp on business correspondence.

To stand out in today’s marketplace, we recommend selecting business stationery that is at least one step above that of your peers.  The objective is to call attention to yourself and your business.  For instance, real estate brokers seem to all have highly-colored business cards with a photograph.  If you want to stand out from the pack, I would suggest dropping the photograph and getting a business card with a distinctive motif, perhaps engraved in a metallic ink such as gold or copper. Sure, that engraved business card may set you back a $1.00 a card, but it could your ticket to an important business relationship.  With first class postage at $0.42, it seems like a steal.

Whether you need engraved letterhead is a question that is best analyzed with the help of your neighborhood stationer.  If you use more than one color in your logo or business correspondence, engraved stationery becomes prohibitively expensive.  Before commissioning a logo, meet with your stationer to consider how colors and designs will impact on your stationery costs.  By seeking wise counsel early and taking advantage of promotional offers, engraved stationery need not be a cost barrier to creating distinctive business stationery.

Richard May
Founding Member

Earlier this summer, I attended the Concours d’Elégance classic automobile exhibition in Greenwich, Connecticut. I was invited by Kenro Industries who were introducing their Bentley Continental Limited Edition of fine writing instruments by Tibaldi. This remarkable Bentley Series of fountain pens, roller balls, ball point pens and mechanical pencils were available in the five Bentley colors: Silver Tempest, Silverlake, Dark Sapphire, Cumbrian Green and Beluga.

As the owner of Thérèse Saint Clair, I have long been fascinated by writing instruments and fine papers. Reflecting on this exceptional exhibit of vintage automobiles and pens, I was struck with the thought that our lives as stationers would be a lot simpler if we only had to deal with the five Bentley colors. Upon consideration, I realized that color is only part of the equation and that paper stock and the printing process will have a considerable bearing on one’s wedding invitation, social stationery or business card.

To illustrate this point in more detail, I decided to run a simple experiment by comparing the outcome of using the identical ink color on the same paper stock but using two different printing processes: engraving and thermography. Found below is a comparison of the “Thérèse Saint Clair” logo printed on identical custom paper stock (Saint Clair salmon) using the same “green” ink, but using a different printing method:

Engraved Logo

Thermography Logo

Please note that these images have been scanned at a resolution rate of 1200 dpi and then configured to internet resolution standards of 72 dpi. While monitor and printer resolutions vary from monitor to monitor and printer to printer, there is an unmistakable difference between the two images. You might ask yourself, “How is this possible?” The simple answer is that printing processes are so different that even using the same inks and paper stock, the printing process transforms the surrounding environment. In an online world, I would hate to be ordering an online wedding invitation where I was convinced that the color green was “Engraved Logo” and get an invitation where the color green was actually “Thermography Logo.”

The only constructive way to truly see how your color of choice will appear on an invitation or stationery is to consult a color palette with your local stationer. There are situations where thermography is often the printing process of choice, but it is next to impossible to determine this without “seeing” real color samples in person. Approximation using an online printer may appear to be more convenient, but unless you can actually feel the paper and “see” the color and printing differences in broad daylight, you could well be disappointed with the outcome of your social or business stationery or wedding invitation. We recommend that you consult a Guild Member store in your neighborhood for more information on what printing process works best for your circumstances.

Over the last several months I have had several interesting conversations with Harriet Malmon, the vivacious owner of Francis-Orr in Corona del Mar, California. Ms. Malmon has some very definite ideas on the importance of business stationery and, in particular, the business card. Three weeks ago in New York, I had the opportunity to sit down with Harriet (“please, skip the ‘Ms. Malmon’”) to discuss business cards.

RM: Harriet, I know you have some definite ideas on business stationery. Would you care to share them with the StationersGuild?
HM: As an established stationer, we work with a number of local firms to design their business stationery. Many of these businesses have sought our advice because they were not entirely satisfied with their commercial printers. For the most part, the various components of their stationery didn’t work together – different fonts, design layouts, mismatched ink colors – and, in some case, their business cards were not even printed on a straight line. Our job, as a stationer, is to help the client develop a coherent design and select the paper and printing process that will lend credibility to the enterprise, regardless of its size.

RM: Do you consider the business card to be the focal point of business stationery?
HM: Most definitely! I know it wasn’t Shakespeare, but a phrase that has stuck in my mind is “that you never have a second chance to make a first impression.” That “first impression” of your business card tells your prospective client that your firm has substance, style and deserves a closer look. In fact, I consider business cards to be one of the firm’s most important public relations investments. I often ask my prospective client whether their current business card “belongs in the hands of their most valued prospect or in the restaurant fish bowl for the weekly free lunch drawing?”

A smiling RM: I guess your clients never get a free lunch?
HM: Quite the contrary. Our business cards even stand out in a fish bowl.

RM: What do you mean?
HM: With paper, you have so many design options that even a business card can have personality. For businesses that need to project a conservative image such as legal firms, accountants and wealth management companies we suggest increasing the paper weight from the standard 64# to 96# and even 220# or, perhaps, vellum. For firms that have an artistic bent such as interior design or body-sculpting, we suggest colored paper and, possibly a vertical orientation rather than horizontal.

RM: What about logos?
HM: Gosh, that is such a complicated topic that we need far more time. All I can say is that you should first see an experienced stationer, preferably a Guild member, before you engage a graphic design artist.

Thanks Harriet for sharing your insights with us. You certainly make a convincing case that there is more to paper than meets the eye.