The Stationers Guild

Every year at the National Stationery Show, I visit The Knot booth.  The Knot is considered by many to be the leading website for weddings.    In fact, many stationery stores advertise on The Knot and some have reported considerable success.  I became disenchanted with The Knot many years ago – not because I was a shareholder and watched their share price fall from $30 to $10 – but for The Knot’s lack of integrity and misrepresentation of local businesses and local resources.  To those charges I now add incompetence.  “Incompetence,” you ask?  Sure, take the The Knot’s application form at this year’s National Stationary Show.

I know, how embarrassing is this?  Nevertheless, I suspect that many stationers signed this application form in the hope that they would find the “promised” bridal couple and possibly more in their town or county.

I sincerely hope that fellow stationers will be rewarded for their advertising, but I suspect that your potential client will be hijacked by The Knot’s propensity to promote its national online fast food chains that masquerade that they are local businesses.   While The Knot could be a great asset for struggling local businesses, they have sold their integrity to the highest bidder and as a result, the consumer, the stationery industry, designers and artisans have been short-changed. 

Let me be as plain as possible:  Local stationery stores and other wedding-related local businesses that advertise on The Knot are simply subsidizing their own demise.  I wish The Knot would wake up and “do the right thing.”   Maybe a spelling class would also help.   Even the stock market might notice. 

Richard W. May
Therese Saint Clair

Another online invitation and announcement company surfaced today:   Chickadee Prints.    In the tag line of its online Press Release, Chickadee claims to be “a company that aspires to create unique designs for stationary . . .”  Well that stopped me in my tracks.  How can a company aspire to create “unique” designs for a market that they can’t even spell properly?  

I recently came across an online news release promoting “Cheap Office Stationery” by a UK company called Discount Office Needs.    Now, I have no way of knowing – and even less interest in finding out – if this is a UK company or is simply a UK-resident company owned by foreign interests.   What I do know, is that Discount Office Needs can’t even seem to spell their primary business line – stationery - properly. 

In the short news release, stationery is spelled stationary no less than 11 times (spelled properly 3 times).  Furthermore, I discovered a new word “stationeries.”  Now, it is quite possible that “stationeries” is an accepted version for the plural of stationery in Her Majesty’s version of the English language, but it does seem somewhat out of context in an article where stationery is misspelled so many times.

The point of this article is not to promote literacy, but simply to ask the  question:  Would you purchase your business stationery from a company that can’t even spell their main product correctly?  I wouldn’t, but presumably people on both sides of the Atlantic do.

Richard W. May
Founding Member Stationers Guild

As a stationer, I am frequently asked whether engraved stationery is worth the extra money.  Certainly, there are less expensive alternatives and Guild stationers are sensitive to the budget constraints of their clients.   The politically correct answer is that one should evaluate the cost/benefit relationship to reach the proper decision for each person’s circumstances.  With the elections thankfully over, I think we can dispense with “political correctness” and, perhaps, ruffle a few feathers.

There is no question engraved stationery is significantly more distinguished than comparable stationery printed in thermographic inks or flat-printed (lithography).  One needs only to glance at a color palette at your local stationer to see the significant differences in the end result of using the same color ink on the same paper but employing a different printing process.  Engraved ink colors are opaque and the color  “true” when compared to alternative printing processes.

I realize that you can get 250 or more business cards printed at your local print shop or online for around $25.  While the paper stock may be a bit flimsy, the colors not as sharp, the font styles limited and the alignment questionable, the price seems right to many business people.  Most will argue that the objective is “to get my contact information out there:  It is what I do and who I represent that is important.  If the business card is cheap so much the better.”

While one can hardly argue with the need to keep business costs down, is this a false sense of economy?  I certainly think so.  Business cards, like good manners and proper dress say a lot about people.  If you a 30 second window to make an impression, you would like to so in style.   A well-designed business card on heavy stock paper will certainly give you a leg-up over 90% of your potential competition to make that positive first impression.  I find it surprising that small and medium size businesses spend thousands of dollars on attractive websites, logos and advertising yet skimp on business correspondence.

To stand out in today’s marketplace, we recommend selecting business stationery that is at least one step above that of your peers.  The objective is to call attention to yourself and your business.  For instance, real estate brokers seem to all have highly-colored business cards with a photograph.  If you want to stand out from the pack, I would suggest dropping the photograph and getting a business card with a distinctive motif, perhaps engraved in a metallic ink such as gold or copper. Sure, that engraved business card may set you back a $1.00 a card, but it could your ticket to an important business relationship.  With first class postage at $0.42, it seems like a steal.

Whether you need engraved letterhead is a question that is best analyzed with the help of your neighborhood stationer.  If you use more than one color in your logo or business correspondence, engraved stationery becomes prohibitively expensive.  Before commissioning a logo, meet with your stationer to consider how colors and designs will impact on your stationery costs.  By seeking wise counsel early and taking advantage of promotional offers, engraved stationery need not be a cost barrier to creating distinctive business stationery.

Richard May
Founding Member

Few things are more frustrating to an experienced stationer than to see “stationery” consistently misspelled.  While I am willing to concede that it is a rather mischievous word that may have originally been spelled with an “a”, I believe that most anyone applying for a professional position should be able to spell business stationery correctly.

Imagine my surprise when I discovered that there is actually a petition to change the spelling of stationery (as in paper) to stationary.  The central argument is that the majority of people conducting an online search for “wedding stationery” or “business stationery” actually spell stationery with an “ary.”   I haven’t decided whether this is democracy at work or simply a case of the inmates running the asylum.  I am sure that Mr. Webster would not be pleased.

After more research, I suspect that there is a more sinister plot afoot.  The culprit or facilitator of this assault on the English language is Google.  Rather than suggesting “Did you mean business stationery” when the user typed “business stationary” in the search bar, Google simply accepts the improper spelling. 

Business Stationary

Certainly, it is monetarily convenient for Google to capture their Pay-Per-Click (PPC) fees regardless of how stationery is spelled.  Unfortunately, for those of us responsible for mounting the PPC campaigns we must enter all forms of alternative spellings to insure that our ad will be found in a Google search.  Furthermore, even fine paper companies find themselves obliged to enter “stationary” in their meta tags and company description to insure that their pages will be indexed for misspellings. 

The final straw was listing a stationery store in Google maps.  Wendy Joblon, the owner of Folia in Dartmouth, MA was asked to list her store in one of the Google search categories:

I guess we shouldn’t be surprised, but I had hoped that Google would allow us to categorize our business with the proper spelling of stationery.    Google maps are most important for small businesses and we believe this function could be significantly enhanced if search categories were spelled properly.

Richard May
Organizer and Founding Member

This may seem like a silly question, since sending a Thank You note is a gracious way to express your appreciation for an act of kindness or hospitality. Sheila May, owner of Therérè Saint Clair, a stationery store located in Greenwich, CT, goes further and says “it is not only the ‘gracious’ thing to do, but simply proper etiquette and common sense.”

While Thérèse Saint Clair carries several lines of engraved Thank You notes from many fine paper companies, Ms. May explains “that boxed Thank You notes are simply an inferior substitute for personalized stationery.” She goes on to explain that “a fold-over note with the words ‘Thank You’ engraved on the card strikes me as a bit impersonal and somewhat last-minute. Where possible, I try and steer our clients toward designing their own personalized stationery. Don’t you think it is more refined to say ‘thank you’ inside your card than have it as a bold pre-printed headline?”

“The hand-written note is one of the most intimate and personal forms of communication,” says Sheila. “Your selection of the paper, font style, monogram, motif, ink color and envelope lining all working in harmony is often as much an expression of your personality as the words you write.”

One of the great advantages of personalized stationery is its versatility. It works equally well for “Thank You” notes as it does for congratulatory messages or sympathy notes. While most boxed “Thank You” notes tend to be fold-over cards, other options are available if you design your own personal stationery. Ms. May notes that “bordered cards tend to be very popular for both men and women and, after somewhat of a lull, we have seen a resurgence of half-sheets, particularly among business executives.”

Ms. May suggests that you work with an experienced stationer, preferably a Guild member, to design your stationery. “Paper is tactile,” explains Ms. May, “and it is absolutely essential to sort through many paper samples to choose the paper that feels right to you. Once you have selected your paper, concentrate on a font style or monogram style. Monograms are great for social stationery, but your printed name or initials are best suited for business correspondence. The printing process is an important final step in crafting your stationery. Engraving and letterpress are the most traditional forms of printing. Nevertheless, they are more expensive than thermography or lithography. If you select colored paper stock, I strongly recommend that you consider engraving since the opaque nature of this printing process will not distort ink colors.

Personalized stationery need not be expensive. There are many design and printing options for you to consider. “The most important consideration is the paper stock,” notes Ms. May. “Crane, William Arthur and several other fine paper companies have beautifully-designed and affordable boxed correspondence that can be personalized by your local stationer. I strongly recommend that you base your selection on how the paper feels rather than any promotional hype.”

Earlier this summer, I attended the Concours d’Elégance classic automobile exhibition in Greenwich, Connecticut. I was invited by Kenro Industries who were introducing their Bentley Continental Limited Edition of fine writing instruments by Tibaldi. This remarkable Bentley Series of fountain pens, roller balls, ball point pens and mechanical pencils were available in the five Bentley colors: Silver Tempest, Silverlake, Dark Sapphire, Cumbrian Green and Beluga.

As the owner of Thérèse Saint Clair, I have long been fascinated by writing instruments and fine papers. Reflecting on this exceptional exhibit of vintage automobiles and pens, I was struck with the thought that our lives as stationers would be a lot simpler if we only had to deal with the five Bentley colors. Upon consideration, I realized that color is only part of the equation and that paper stock and the printing process will have a considerable bearing on one’s wedding invitation, social stationery or business card.

To illustrate this point in more detail, I decided to run a simple experiment by comparing the outcome of using the identical ink color on the same paper stock but using two different printing processes: engraving and thermography. Found below is a comparison of the “Thérèse Saint Clair” logo printed on identical custom paper stock (Saint Clair salmon) using the same “green” ink, but using a different printing method:

Engraved Logo

Thermography Logo

Please note that these images have been scanned at a resolution rate of 1200 dpi and then configured to internet resolution standards of 72 dpi. While monitor and printer resolutions vary from monitor to monitor and printer to printer, there is an unmistakable difference between the two images. You might ask yourself, “How is this possible?” The simple answer is that printing processes are so different that even using the same inks and paper stock, the printing process transforms the surrounding environment. In an online world, I would hate to be ordering an online wedding invitation where I was convinced that the color green was “Engraved Logo” and get an invitation where the color green was actually “Thermography Logo.”

The only constructive way to truly see how your color of choice will appear on an invitation or stationery is to consult a color palette with your local stationer. There are situations where thermography is often the printing process of choice, but it is next to impossible to determine this without “seeing” real color samples in person. Approximation using an online printer may appear to be more convenient, but unless you can actually feel the paper and “see” the color and printing differences in broad daylight, you could well be disappointed with the outcome of your social or business stationery or wedding invitation. We recommend that you consult a Guild Member store in your neighborhood for more information on what printing process works best for your circumstances.